After Hours Maintenance Guide

If your urgent repair is during business hours (Monday – Friday 9.00am – 5.30pm), please call our office on (03) 5564 1500 and email your Property Manager.

For any general maintenance, please email your property manager and they will get in contact with you as soon as possible. No general maintenance will be attended to after hours. 

For more information on what is urgent please visit the Consumer Affairs website by clicking here.

For any urgent maintenance after hours please follow the below:

• In your welcome email, you would have received a Maintenance Troubleshooting Guide, this includes a list of our preferred tradespeople who can attend to your urgent maintenance request.
• Call the correct tradesperson for your repair. Please let them know you rent your property through us, so they can contact us during business hours if further works need to be completed. Please be respectful to our trades at all times.
• Please email your Property Manager to inform them that you have called a tradesperson and they will be in contact on the next business day to follow up on the repair.

Maintenance will be attended to in a timely manner. If parts need to be ordered, these may not be available on a weekend or a public holiday and therefore a small delay may occur with completing the maintenance. 

If a repair is identified as renter misuse or damage, the rental provider reserves the right to pass on the invoice for payment. This invoice will be issued by Ray White Warrnambool and payable within 14 days on invoice. 

In extreme weather conditions relating to flood or storm damage, please call SES Victoria on 132 500.